logo-img
Request Demo
Request Demo
bg
bg

Macrid Refund Policy

Learn about Macrid’s refund process, eligibility criteria, and timelines. This policy explains how refunds are handled for purchases made through our platform to ensure transparency and customer satisfaction.

We are confident that our platform will help you achieve your marketing goals. To give you peace of mind, we offer a **60-day money-back guarantee** for all new subscription sign-ups.

Last Updated: August 31, 2025

Our 60-Day Money-Back Guarantee

If, for any reason, you are not completely satisfied with our service within the first **60 days** of your initial subscription, we will provide a full refund of your subscription payment. No questions asked. We stand by the quality of our product and want you to feel confident in your decision to join Macrid.

Eligibility for the Guarantee

The 60-day money-back guarantee applies to your **first-time subscription only**. It does not apply to:

  • Renewals of an existing subscription.
  • Downgrades or upgrades of your subscription plan.
  • One-time payments for additional services, add-ons, or features purchased outside of your core subscription plan.
  • Accounts that have violated our Terms of Service.

This guarantee is our commitment to giving you a risk-free opportunity to experience the full power of the Macrid platform.

How to Request a Refund

To initiate a refund under our 60-day money-back guarantee, please follow these steps:

  1. Submit a formal refund request in writing by emailing our support team at support@macrid.com.
  2. Your request must be received no later than **60 days** from the date of your initial subscription payment.
  3. Please include your full name and the email address associated with your Macrid account to help us locate your information quickly.
  4. There is no need to provide a reason for your cancellation, as our policy is "no questions asked."

Our team will review your request and process the refund within 5-7 business days. You will receive an email confirmation once the refund has been successfully initiated.

What Happens After a Refund?

Once your refund is processed, the following will occur:

  • Your access to all paid features of the Macrid platform will be immediately terminated.
  • Your account will be converted to a free plan, if one is available, or will be deactivated.
  • We reserve the right to delete all of your user data, including contacts, campaigns, and funnel information, 30 days after the refund is completed. It is your responsibility to download or export any data you wish to keep before requesting a refund.
  • You will no longer be eligible for the 60-day money-back guarantee if you choose to subscribe to Macrid again in the future.

Contact Information

If you have any questions about this refund policy or need assistance, please do not hesitate to contact our customer support team:

Email: support@macrid.com